Returns and refunds

We want you and your pet to be happy with your Pawlm. This policy explains how refunds and replacements work.

Faulty, damaged or not as described

If your order is faulty, damaged in transit or not as described, you can have a refund or a replacement.

How to ask for one

• Email hello@pawlm.com.au within 30 days of receiving your order.
• Include photos of the tin and the packaging, plus a short note about what's wrong.
• We'll reply with your refund or replacement.

Change of mind

We can't accept change-of-mind returns for opened tins.

Your rights under Australian law

Our goods come with guarantees that can't be excluded under the Australian Consumer Law. This policy doesn't limit your rights under the Australian Consumer Law.